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Frequently Asked Questions
General Information
What is a “Shipment”?
What Services does TCS offer?
What is a Red Box?
Do you have a Gift Delivery Service?
Can I dispatch Cell Phones?
Can I dispatch CDs, Audio/Video Cassettes?
Can I send my passport to any destination in the country?
Are you still going to charge me the same amount for passport that you charge for a standard document?
What is a TCS Drop Off Location?
What is COD “Cash on Delivery” Service?
What is a Third Party Delivery?
Does TCS deliver shipments within transit time internationally?
Pick up Information
What is TCS On-Call Pickup?
How much advance notice is required for pickup?
What are the services available for pick-up?
Policy and Procedures Information
Does TCS consider all shipment as a liability?
Who pays duty on goods?
In case an International shipment is not delivered on the first attempt will TCS make another attempt?
How can I Claim for my shipment?
What happens incase a shipper wants to Return an undelivered International Shipment to the Origin?
If an International Shipment is dutiable, how does it effect delivery times?
What happens if an International Shipment is pending and NO New Details are provided?
Does TCS International offer Holiday Service?
How does shipper know if his shipment is dutiable?
How much does TCS charge as insurance for high value goods?
In case a shipment is lost will TCS still be liable to give us the market value of the good that has been lost?
Does TCS Domestic offer Holiday Service?
What happens if the consignee is not available at home / delivery address?
Tracking Shipments Information
What is a Tracking / Air Waybill or Consignment Note Number?
Does TCS provide Shipment Status?
How can I track a shipment?
Does TCS Provide delivery details for all shipments?
Web Track and Account Management Information
Can I track more than one tracking number in a single e-mail?
How should I format the tracking numbers when I track multiple packages?
How long will an email response take?
What will my detailed tracking response tell me?
How do I add additional packages to my shipment?
How do I create a new address in the Address Book?
How do I delete addresses?
How do I edit my personal address book?
What events are recorded about Shipment?
What does a status of “Courier out for Delivery” mean when checking the status of my shipment?
What does “Returned to Shipper” mean when checking the status of my Shipment?