Q: What is a “Shipment”?

A: A “Shipment” means all documents or parcels that travel under one “Air Waybill” and may be carried by any means TCS offers, including air, road or any other carrier.

Q: What Services does TCS offer?

A: TCS offers:
Same Day Express: When today is all you have, use Same Day Express for Within City or Inter City delivery. Contact your nearest TCS Express Centre for delivery times and details or simply call 111-123-456
Extra Special Express: All your shipments are vital; however some are more vital than others. For these shipments there is Extra Special Express for rush overnight deliveries to most areas in Pakistan. All deliveries carry a money back guarantee, insurance coverage and a time specified delivery option.
Overnight Express: TCS continues to set the standard for delivery of urgent documents and parcels. Meeting those tight deadlines TCS delivers door-to-door and desk-to-desk within 24 hours to hundreds of destinations safely and reliably.
Second & Third Day Delivery: All documents and parcels are important but not necessarily urgent. This service offers you the same TCS quality standards but at an economic price and delivery within 48 and 72 hours respectively.
Customized Products: TCS can handle most of your specific delivery needs such as Invoice Distribution, Mailroom Management, Bulk Mail Deliveries, Handling Visa Documentation and so on. For further information simply call 111-123-456.

Q: What is a Red Box?

A: A Red Box is a product through which you can send your documents and parcels on economical & special rates. Red Boxes come in 2 KG, 5 KG, 10 KG and 25 KG sizes. For heavy shipments it is more economical as compare to our regular rates.

Q: Do you have a Gift Delivery Service?

A: Yes, Sentiment Express Gift Delivery Service delivers over 60 items including Flowers, Cakes, Leather Goods, Mithai, Fruits, Stuffed Toys etc. For further details go to www.sentimentsexpress.com or simply call 111-123-456.

Q: Can I dispatch Cell Phones?

A: Yes, you can dispatch cell phones by TCS with Special Handling Charges. If the cell phone that you need to send is new then on top of the special handling charges you have to pay 1 % insurance charges of actual price as well. In addition to that on booking of a new cell phone you need to show the original purchase invoice of cell phone.

Q: Can I dispatch CDs, Audio/Video Cassettes?

A: Yes you can dispatch these items but at the time of booking we need a photocopy of shippers C.N.I.C.

Q: Can I send my passport to any destination in the country?

A: Yes, you can send your passport anywhere in the country, but we do not carry passports internationally.

Q: Are you still going to charge me the same amount for passport that you charge for a standard document?

A: In additional to the normal charges you have to pay the special handling charges as well for the passport deliveries.

Q: What is a TCS Drop Off Location?

A: TCS Drop off locations are conveniently located service locations to drop off your Parcels / Documents.

Q: What is COD “Cash on Delivery” Service?

A: The Consignee pays the delivery charges at the time of delivery on COD. This service is basically for the shipments of Embassies, Customs House and Sales Tax Department.

Q: What is a Third Party Delivery?

A: TCS agents operate DIRECT OR INDIRECT to most of the destinations in the world than any other Express Carrier. However, there are some destinations where it is not operationally or commercially practical to offer a full service and these few destinations are generally on-forwarded by a preferred agent for delivery (alternative mode). That particular agent is called third party and thus the delivery is called third party delivery.

Q: Does TCS deliver shipments within transit time internationally?

A: Transit times are based upon average number of working days taken from pickup to delivery. It depends on the:
Flight connections
Pickup time
Nature of shipment
Forwarding area
Custom Clearance
For example if a document is booked for USA and the city is New York delivery is arranged within 3-4 working days, for secondary markets like Austin, Miami it takes 4-5 working days. For non-document we must exclude the time which it consume in the clearance process that takes place at origin and also at destination.
TCS will make every reasonable effort to deliver the Shipment according to TCS regular delivery schedules, but its not guaranteed and not part of the contract.
There are other factors that affect international transit times, which are:
Holidays
Every country celebrates different holidays. If your shipment arrives on a holiday, TCS will not be able to arrange deliveries until recipient's address is opened.
Weekends
Transit times are calculated in business days, so you will need to account for weekend days. Note that weekends may differ by country. For example, many Muslim countries are open for business on Saturdays and Sundays, but are closed on Fridays.