TCS Publications

Frequently Asked Questions

Web Track and Account Management Information

Can I track more than one tracking number in a single e-mail?
How should I format the tracking numbers when I track multiple packages?
How long will an email response take?
What will my detailed tracking response tell me?
How do I add additional packages to my shipment?
How do I create a new address in the Address Book?
How do I delete addresses?
How do I edit my personal address book?
What events are recorded about Shipment?
What does a status of “Courier out for Delivery” mean when checking the status of my shipment?
What does “Returned to Shipper” mean when checking the status of my Shipment?

Q: Can I track more than one tracking number in a single e-mail?

A: Yes. You can track up to 25 TCS tracking numbers in a single e-mail.

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Q: How should I format the tracking numbers when I track multiple packages?

A: Enter your tracking numbers into the body of the e-mail in one of the following formats:
1. Leave a space between each tracking number
2.Enter one tracking number per line
3. Separate the tracking numbers with commas

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Q: How long will an email response take?

A: A tracking response will be promptly returned to you by e-mail.

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Q: What will my detailed tracking response tell me?

A: Your detailed tracking response will list the following information:
1.Tracking number
2. Delivery status
3. Delivery date and time
4. Location where the Shipment was delivered
5. Date on which the Shipment was shipped or billed
6.Type of TCS service used to ship the Shipment
7. Shipment weight

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Q: How do I add additional packages to my shipment?

A: If you select more than one package on the “Book a Shipment” page, you will be taken to the Shipment Packages page, where you can complete the Package Information section for each of your Shipment. Your shipment may include up to 10 packages.

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Q: How do I create a new address in the Address Book?

A: To create a new address in your address book, follow these steps:
1.Select My TCS in the area at top of the page, and then select Address Book.
2. When the page opens, select Add Shipper/Consignee Address. The Address Information page opens, allowing you to create a new address.
3 . Make sure that all required fields, contain acceptable and accurate data before selecting Save.

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Q: How do I delete addresses?

A: To delete addresses from your address book, follow these steps:
1. Select My TCS at the top of the page, and then select Address Book.
2. Find the addresses you wish to delete and select them using the checkboxes.
3. Select the Delete addresses link to remove the addresses from your address book

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Q: How do I edit my personal address book?

A: To edit an address in your address book, follow these steps:
1. Select My TCS in the area at the top of the page, and then select Address Book.
2. Find the address you want to edit. Make sure that all required fields, which are shown in bold, contain acceptable and accurate data before selecting Update. The edited address will now appear in your address book

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Q: What events are recorded about Shipment?

A: Shipment movement information is captured each time a tracking label is scanned. Common scans include the following information:
1. Ship From
2. Ship To
3.Shipment Date
4. Shipment Note
5. Tracking Information

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Q: What does a status of “Courier out for Delivery” mean when checking the status of my shipment?

A: The designation “Courier out for Delivery” in the Status field of the Tracking Summary means that your shipment is in routine transit, and will be delivered on the scheduled delivery date.

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Q: What does “Returned to Shipper” mean when checking the status of my Shipment?

A: The designation “Returned to Shipper” in the Status field of the Tracking Summary means that the Shipment was returned to the original shipper. Possible reasons for return include, but are not limited to: Shipment being refused by the intended Consignee, Physical address not able to be found by TCS or Unable to deliver after multiple delivery attempts.

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